With single devices or small networks, it can be easy to set up additional devices, but this piecemeal approach can be dangerous as businesses grow. Over time, file integrity can be compromised and IT becomes unreliable, resulting in a negative impact on business performance and productivity. Relying on external help, users often don’t understand the core issues and don’t know what is being done to fix problems, or the longer-term impact.  This leads to the external IT team being perceived as a necessary (and often expensive) cost, without really understanding why, or knowing if they are providing value for money.

We believe that IT should be seen as a simple utility like water and electricity – inherently reliable and always ON, with added flexibility to grow and adapt as organisations change. At Bongo IT, we offer a set of core services through a simple menu-based approach, such as broadband, email, telephony and general IT support to name a few. We audit current requirements and provide a comprehensive IT Strategy Review, ensuring that customers clearly understand their requirements now and into the future, and only pay for the services they need.

THE CHALLENGE

Manufacturers of IT equipment are keen to emphasise how easy it is to set up and use their devices (even though there is usually an extensive setup procedure to go through). This is undoubtedly true where the total ‘network’ consists of a small number of devices, and an equally small number of users, but assuming that additional devices can just be added as a business grows can be dangerous.

Over time, the constant creating, storing, sharing and re-storing of data files can easily cause the integrity of these files to be compromised. The common result is that IT becomes prone to slowing down or is unreliable and productivity of the organisation begins to deteriorate. The false sense of confidence created by the experience of running a small network means that organisations tend to think they can go on patching things up as they go along.

THE PROBLEM

The vast majority of IT users have little if any real idea as to how their systems work, they just want them to work wherever and whenever needed, which means users tend not to consider the complexities being created by the constant changes to individual devices and/or connections within a network of devices. Generally, solutions will be put in place in the form of a temporary fix that papers over the cracks, but often simply stores up more problems for the future.

Organisations without an in house IT support function have to rely on external help to fix issues so they can get back to doing what they do as quickly as possible. Too often they are likely to be confused as to what is actually being done by this (generally) invisible support team, wonder what they are paying for and if it is good value for money?

With this approach, the IT support team is perceived as a necessary (and expensive) cost, and so users are never encouraged to really get to know the core issues to be addressed.

THE VISION

As more and more organisations migrate towards a relatively small number of core software applications, such as Microsoft Office 365, and hardware become increasingly generic, we believe that IT should be seen as a simple utility like water and electricity - Inherently reliable and always ON.

We also believe that all IT systems and solutions should be inherently flexible, so they can grow and be adapted as the organisation changes over time.

THE SOLUTION

At Bongo IT, we believe the majority of IT problems are a clear result of poor/incorrect setup from the beginning, and a break-fix attitude towards inherent issues. As additional staff and software systems are added to an organisation the applications become increasingly unreliable as conflicts between them multiply.

We offer a comprehensive IT Strategy Review, including an audit of current requirements and issues, to establish where the most important pain points lie. This is followed closely by a clear setting out of the likely future requirements over the next 12-18 months.

We then take the time to configure all machines and related devices to create a robust, scalable framework. For the added comfort of continuing protection and support we offer our 24/7/365 monitoring service.

THE BONGO IT APPROACH

At Bongo IT, we believe that the creation of any long term solution lies in offering a set of core services through a simple menu based approach, including:

• Broadband
• Email
• Telephony
• Computer hardware
• Website maintenance
• General IT Support

This has the major advantage of being immediately understandable to all customers and allows us to be flexible in providing the services only as and when they are required.

View the full white paper here: https://bongoit.co.uk/white-papers/why-so-many-businesses-do-not-take-a-planned-approach-to-their-it-needs.html

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